Frequently Asked Questions

Do you ship outside the U.S.?

Yes! We ship Worldwide with DirectLink and FedEx. For all US and Canada orders we ship with USPS (United States Postal Service)

How long will it take to receive my order?

Each order takes 2-5 business days to be fulfilled, then is shipped with USPS (or DirectLink or FedEx if ordered is outside the US and Canada). US orders take 4-7 business days to be delivered after fulfillment and International orders take 7-21 business days for delivery after fulfillment.

What is this store's return and exchange policy?

There are no refunds available for purchased products. All sales are final. Merchandise may only be exchanged if item is defective and returned in within 7 days of delivery date. Please make sure that you have carefully reviewed your order before finalizing your purchase.

Customers are financially responsible for shipping the item back to us. When returning items, we suggest you insure the package via USPS or FedEx and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be processed.

Will my International Order incur a Customs Fee?

Not all International orders will have a customs fee but some may depending on your country of residence. This depends on size of package, country limits, order value and variety of other factors. Customers will be responsible for any customs fee.

I Need to change something on My Order. How Can I do That?

If you need to change, cancel or add something to your order, please contact us immediately. We process most orders within 2-5 hours, and once it has been processed, we will be unable to make any changes.

I have questions before I order, How can I contact you guys?

You can email us at info@dopeandfamous.com, use our contact form here,or give us a call/send us a text to: 571-295-7357 (10am-8pm EST Mon-Fri)

How do I pay for my order? Is it secure?

We accept PayPal and Credit Cards securely through Stripe. Both of them are regarded as the top payment processing platforms on the internet and both are very secure. Our site is also encrypted with a TLS 1.2 certificate which means information (payment details, email address) you provide to use is protected.

Note: If payment is made with E-Check through Paypal, the order will remain on-hold until the E-Check clears.

How Do I Care for My T-shirt?

All of Dope and Famous t-shirts, tank tops, crewnecks and hoodies should be washed inside out, in cold water and tumbled dry on low heat. For more specific instructions, please refer to the washing instructions printed on each shirt’s label. If the garment requires special cleaning (Like dry cleaning), this info will be listed in the item’s description in our online shop.

How is your apparel made?

All of our designs are printed with latest t-shirt printing technology (DTG). We use eco-friendly, water based Inks to print our apparel. This gives the apparel a softer, more comfortable feel compared to traditional screen print but it is just as durable.

If you notice any off-white residue on your t-shirt when you receive it, don’t worry! This is special solution we use for printing and will come off after the first wash cycle.

What are your business hours?

10am-8pm Eastern Standard Time, Mon-Fri. We are always answering e-mails so feel free to e-mail us anytime!

Where are you guys located?

We are based out of Washington D.C. (DMV Stand Up!) but our products ship from our warehouse in Los Angeles, Charlotte N.C., or Latvia (Europe) depending on where you are located..

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